Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Order processing typically takes 1–2 business days. Once shipped, delivery timelines depend on your location and chosen shipping method. You will receive a tracking link as soon as your order is dispatched.
Click on the “Create Account” button on the website.
Fill in your basic details such as your name, email address, and password.
After submitting, you’ll receive a confirmation email—verify your account to get started.
You can update your shipping address by:
Logging into your Account Dashboard,
Navigating to “Addresses”,
Editing or adding a new shipping address.
If your order is already placed, please contact our support team immediately to update it before dispatch.
After your order is shipped, you will receive a tracking number via email.
You can use this tracking number to check the status of your shipment on the courier’s website or through your account under Order History.
No. For your security, we do not store your credit card details.
All payments are processed through secure and encrypted payment gateways.
Yes, applicable GST taxes are calculated based on your location and will be displayed during checkout before you complete your purchase.
We ship to most countries. During checkout, you can check if your country is available in the shipping options list.
If your country is not listed, feel free to contact our support team for assistance.
Whenever possible, we combine all items into one package to reduce shipping time and cost.
However, depending on product availability or warehouse locations, some items may arrive in separate packages. You will receive tracking details for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns within 7–14 days (customizable as per your policy) of delivery, as long as the item is unused, in its original condition, and includes all packaging.
To initiate a return, please contact our support team for authorization and instructions.
We’re sorry for the inconvenience.
Please contact our Customer Support with your order number and a photo of the item you received. We will arrange a quick replacement or provide a return label if needed.
If your order arrives damaged, please notify us within 24–48 hours with photos of the damaged product and packaging.
We will assist with a replacement, refund, or claim with the courier.
Once your return request is approved, we will provide you with the exact return address and return instructions.
Please do not send items back without authorization, as they may not be processed.
You can reach our customer support team through:
Email: contact@cliqlens.com
Phone: =91-6284 671 039
Live Chat: Available on our website during business hours
We aim to respond to all queries within 24 hours.
If you notice an error in your shipping address, contact us immediately.
If the order has not yet been shipped, we will update the address for you.
If it has already shipped, we will try our best to assist, but changes cannot be guaranteed.
Orders can be changed or cancelled within a short window (usually 1–2 hours) after placement.
Please contact our support team immediately. Once the order is processed or shipped, changes may no longer be possible.
Yes, certain items may be available for pre-order.
If a product is eligible, you will see a “Pre-Order” option on the product page along with the expected restock or shipping date.
